The Digital Transformation Score has been developed in partnership with Customer Carewords and Digital Optimizers.

Gerry McGovern
Gerry is the founder and CEO of Customer Carewords. He is widely regarded as the worldwide authority on increasing web satisfaction by managing customer tasks. Gerry has spoken, written and consulted extensively on web content management issues since 1994. His latest book, The Stranger’s Long Neck: How to Deliver What Your Customers Really Want Online, was published in 2010 by A & C Black. Visit website

Guy Stratermans
As a specialist in web analytics, conversion optimization and customer relationship management Guy helps large organization with becoming more customer centric. He is the founder of Digital Optimizers, a company which focuses on optimizing the owned media channels of it’s clients. Visit website


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